Support

We’re here to help. If you can’t find what you need below, just reach out.

Contact Us

Have a question, feedback, or need help with the app? Email us at support@onworld.tech. We typically respond within 24–48 hours.

Frequently Asked Questions

How does Just Walk count my steps?

Just Walk reads your step data from Apple Health, which counts steps using your iPhone’s motion sensors (or Apple Watch if you have one). If your steps are showing as 0, make sure you’ve granted Just Walk permission to access Apple Health: Settings → Privacy & Security → Health → Just Walk → enable all permissions. Then reopen the app.

What are Shields?

Shields protect your streak on days when life gets in the way. Everyone gets 4 shields a month, and you can bank up to 8.

What happens if I miss a day?

Your streak waits for you. The Today screen asks whether to use a shield, and you have a week to cover a missed day (one shield per day). Shields are only ever used when you tap Use Shield. If you don’t have enough shields to cover the gap, none are spent and your streak starts fresh.

Why can’t I start Fat Burn Zone?

Fat Burn Zone needs your Apple Watch to monitor your heart rate in real time. Make sure your Apple Watch is paired and the Just Walk watch app is installed. No watch? You can still use interval and post-meal walks.

How do I cancel or manage my subscription?

Subscriptions are managed through Apple. Go to Settings → [Your Name] → Subscriptions → Just Walk. You’ll keep Pro features until the end of your current billing period.

How do I restore my purchase?

Open Just Walk, go to Settings, and tap “Restore Purchases”. Make sure you’re signed in with the same Apple Account you used for the original purchase.

Is my health data private?

Yes. We don’t operate servers that receive your data, and we never see your steps, walks, or streaks. Your data stays on your device, in Apple Health, and, if iCloud sync is on, in your private iCloud account. Heart-rate data is kept out of iCloud. Read our Privacy Policy for full details.

How do I delete my data?

Use “Delete All Data” in the app’s Settings to erase the app’s data from your device and from your iCloud account. Walks saved to Apple Health stay there until you delete them in the Health app.

Can I change my daily goal?

Of course. Go to Settings in the app and tap on your step goal to adjust it. We’d suggest starting with a goal you can reach most days — you can always increase it as walking becomes more natural.

Report a Bug

Found something broken? Help us fix it by emailing support@onworld.tech. Please include your iOS version, device model, and steps to reproduce the issue.