Support

Welcome to the Just Roll support page. Below you’ll find answers to common questions and ways to reach us.

Contact Us

Questions, ideas, or something not working? Email us at support@onworld.tech. When reporting an issue, please include your device model, your iOS version, the version of Just Roll you’re using, and the steps that led to the problem.

Frequently Asked Questions

What’s the difference between Hover Mode and Focus Mode?

Hover Mode floats the prompter over your camera preview, so you can read while you look into the lens. Focus Mode goes full screen.

How do I change the scroll speed?

Set words per minute once; adjust it live with a tap, swipe or remote. Read-time estimates are shown at your pace.

Which remotes work with Just Roll?

Bluetooth keyboards, presentation clickers, foot pedals, game controllers (PlayStation, Xbox, MFi), headphone and media remotes, and volume buttons. Every button is remappable: map any of them to start/stop, speed, page jumps, font size or recording.

Where are my takes saved?

Takes are numbered by script and auto-save to your Takes library, your Camera Roll, or both. If a phone call or a swipe to the Home Screen interrupts a take, the footage is finalized and saved.

What is free, and what does Pro add?

Just Roll is free for 3 prompter sessions every month, with full recording features and no watermarks. Just Roll Pro adds Take Reports on every take, the AI Script Coach, and unlimited sessions. Your first Take Report each month is free.

Why can’t I get a Take Report?

Take Reports need iOS 26, a supported language, and speech recognition permission, and they review takes kept in your Takes library (takes saved only to your Camera Roll are not reviewed). If a take’s language isn’t supported, the report tells you.

Why don’t I see the Script Coach?

The Script Coach runs on your device and requires Apple Intelligence. Nothing replaces your script until you approve it, and nothing is uploaded.

How do I cancel or manage my subscription?

Subscriptions are managed through Apple. Go to Settings → [your name] → Subscriptions. Subscriptions renew automatically unless canceled at least 24 hours before the end of the current period.

How do I restore my purchase?

Open Just Roll, go to Settings, and tap “Restore Purchases”. Make sure you’re signed in with the same Apple Account you used for the original purchase.

Does Just Roll upload my scripts or recordings?

No. There are no accounts, and your scripts and recordings stay on your device unless you export or share them, save videos to your photo library, or back up your device (for example, with iCloud Backup). Read our Privacy Policy for full details.